Career Profile
Highly effective and results-focused professional with 26 years of leadership in the IT sector from web development to systems engineering. Demonstrated excellence at overseeing all aspects of network and system administration including installations, maintenance, and troubleshooting, as well as spearheading migrations and other large-scale projects. Maximize cross-departmental team effectiveness and minimize excess workloads by introducing state-of-the art tools and process automations. Employ technical knowledge and critical thinking skills to provide exceptional software, hardware, and network support to customers, quickly diagnosing and resolving issues in a timely manner as well as effectively handling escalations.
Core Competencies
- Team Collaboration/Leadership
- Customer Service Excellence
- Custom Tool Development
- Infrastructure as Code/Automation
- Cloud Infrastructure Management
- Monitoring/Incident Response
- Technical Problem-Solving
- Continuous Improvement
- Project Management
Professional Experience
Billtrust
Senior Systems Engineer
Boulder, CO
October 2016 to Present
- Enhance the eCommerce operations of over 100 individual and small business customers by migrating websites to Amazon Web Services.
- Decrease manual staff workload by introducing automated provisioning, configuration management, and Infrastructure as Code.
- Streamline Development and Customer Service operations by developing a utility for testing customer-provided SMTP settings, a database maintenance utility, a hung services restarter, and other tools.
- Responded promptly to questions and complaints from over 200 customers, successfully maintaining a high customer satisfaction rating.
- Implemented a system backup and disaster recovery plan that ensured data integrity without compromising performance.
Earthnet Inc.
Systems Administrator
Boulder, CO
October 2006 to October 2016
- Increased cooling efficiency and reduced power consumption by designing and implementing datacenter cooling improvements.
- Using the PHP language, designed, implemented, and maintained an internal assets tracking and mapping application to more accurately audit customer occupied datacenter space.
- Eliminated manual backup generator testing by creating an Arduino based device to aid in automation.
Previous Experience
- Crop Hail Management, Golden, CO, February 2001 to July 2001 | WEB DEVELOPER
- Andersen WindowCare Solutions Center, Golden, CO, July 2000 to February 2001 | TIER II CUSTOMER SERVICE REPRESENTATIVE
- Crop Hail Management, Golden, CO, March 1998 to January 2000 | WEB DEVELOPER
Education and Credentials
- Coursework completed in Graphic Design, 2005; Front Range Community College, Westminster, CO
- Coursework completed in Computer Science, 1999; Colorado School of Mines, Golden, CO
- Amazon Web Services Certified Systems Architect - Associate, March 2020-March 2023, Expired
Additional Information
Technical Proficiencies: Unix/Linux, AWS, Kubernetes, HashiCorp Terriform, SaltStack, Elastic Stack/Opensearch, Apache Web Server, Apache Tomcat, Icinga2, Jenkins, Cisco IOS, Bash, Python, Java, MySQL, Microsoft Office, Some NodeJS/Angular